Q&A Response to COVID-19

First and foremost, we want you to know that we value the health and safety of our customers and staff.  Mackey Auto Group is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers' needs.

We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.  Follow us on social media for the latest information and updates!

Questions and Answers:

Are Saratoga Subaru and Saratoga Subaru Open?

- All Mackey Auto Group's departments are now OPEN for sales, parts, service, and financing.

How are Mackey Auto Group dealerships responding to the current market conditions?

- We will continue our mission to be committed neighbors during this crisis, while offering uncompromising sales and support for New Ford and Subarus, Mackey "New-To-You Pre-Owned" and commercial vehicles.  Our team will be following a strict set of guidelines set by NY State and the Centers for Disease Control to ensure all deliveries and interactions are performed in a safe manner.

I am in the market for a Ford, Subaru or "Mackey New To You" preowned vehicle.  What are my alternative shopping options?

- Besides coming to our showroom, we have introduced new "Mackey Shop-At-Home" digital tools on our websites to accommodate 24/7 online shopping and purchases.  We also offer an Online Showroom for you to browse our lineup.  Our Virtual Sales team is here to assist you with any questions you have. Call 855-827-0902 to speak with one of our sales representatives about your options.

What is the Service and Parts department doing to ensure they are keeping my vehicle as germ-free as possible?

- The Service and Parts team is operating using stringent sanitation procedures and practicing 6 foot social distancing at all times, according to protocols established for essential workers by the CDC and New York State Department of Health.  We are also utilizing a stringent checklist for our cleaning process on high-touch surfaces prior to returning your vehicle to you.  See this page for our checklist.

What are we asking of visitors to our dealerships in order to comply with NY State guidelines and to help provide a safe environment for everyone?

- If you have had any COVID-19 symptoms in the past 14 days, had a positive COVID-19 test or been in close contact with a confirmed/suspected COVID-19 case please notify us before entering the dealership.

What services are offered to help keep my vehicle germ-free when visiting for service, or taking delivery of a new or preowned vehicle?

- We're pleased to introduce a convenient, affordable service which involves applying an advanced antimicrobial product to the high-touch areas of your vehicle in order to neutralize 99.9% of these pathogens.  This system applies an EPA approved solution under high-pressure to eliminate harmful odor-causing germs, bacteria, mold, mildew, and viruses.  Click here to learn more.

How does your "Mackey Touchless Concierge Service" work, and what does it offer?

- Experienced drivers will pick up your vehicle in your driveway, and return it right back to where we found it.  Using DocuSign and secure online payment, we are committed to making this a safe transaction that eliminates person-to-person contact. If you prefer, our service drive-in is open during business hours, and after-hours drop-off is available as well.

I heard the manufacturers are offering special incentives?

- Special Finance Rates may be available.  Please contact our Sales Department at 855-827-0902 to learn more!
What options do I have for my current lease vehicle that is due to expire soon?

- Mackey Auto Group's lease return experts are available to work with you on a solution to help you  with your lease return and arrange a new lease. Give us a call at 855-827-0902 for more information.


  • Monday8:30 am – 8:00 pm
  • Tuesday8:30 am – 8:00 pm
  • Wednesday8:30 am – 8:00 pm
  • Thursday8:30 am – 8:00 pm
  • Friday8:30 am – 6:00 pm
  • Saturday8:30 am – 6:00 pm
  • SundayShowroom Closed - Shop From Home!

How Can We Help?

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  1. Saratoga Subaru

    3002 Route 50
    Saratoga Springs, NY 12866

    • Sales: 518-691-3501
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Get in Touch

  • Contact our Sales Department at: 518-691-3501
  • Monday8:30 am – 8:00 pm
  • Tuesday8:30 am – 8:00 pm
  • Wednesday8:30 am – 8:00 pm
  • Thursday8:30 am – 8:00 pm
  • Friday8:30 am – 6:00 pm
  • Saturday8:30 am – 6:00 pm
  • SundayShowroom Closed - Shop From Home!